Shipping policy

Shipping & Delivery

Delivery Area

We deliver within Germany and to selected EU countries. The exact delivery area is displayed during the ordering process.

Delivery Time

Delivery typically takes 4–6 business days after receipt of payment. Where a product has a different delivery time, this is indicated on the respective product page.

Please note: Sofas are large-volume furniture items. Delivery is made by freight carrier to your front door (kerbside). Delivery into the home or to an upper floor is not included in standard shipping and must be arranged separately.

Shipping Costs

Shipping costs are displayed transparently in the shopping cart and at checkout. For orders above a certain order value, shipping is free of charge — this is indicated on the respective product page.

Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number so you can track your delivery at any time.

Delivery Delays

In rare cases, delays may occur, for example due to high order volumes or logistical constraints. We will notify you immediately by email should this be the case.

Damage Upon Delivery

Please inspect your delivery for visible damage upon receipt. If the packaging or the goods are damaged, note this with the delivery driver and contact us within 48 hours at hallo@cloudsofa.de with photos of the damage.

Contact

For questions about your order or delivery, you can reach us at: hallo@cloudsofa.de

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Last updated: July 2026