Refund policy
Right of Withdrawal & Returns
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the last item.
To exercise your right of withdrawal, you must inform us:
Cloud Sofa Maximilian Braun Alte-Jakobstraße 167 10969, Berlin Email: hallo@cloudsofa.de
by means of a clear statement (e.g. an email) of your decision to withdraw from this contract.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs, without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal.
We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal. The deadline is met if you send the goods before the fourteen-day period has expired.
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Return Process
- Send us an email to hallo@cloudsofa.de with your order number and the reason for the return.
- We will get back to you within 2 business days with further return instructions.
- Please send the item in its original packaging where possible.
- Once we have received and inspected the returned goods, the refund will be processed within 14 days.
Damaged or Defective Goods
If your item arrives damaged or defective, please contact us within 48 hours of delivery by email at hallo@cloudsofa.de. Please include photos of the damage. We will find a solution as quickly as possible — replacement or refund.
Last updated: July 2026